Calendar of Events

Reg E Compliance - Five Best Practices for Handling Disputes

10/16/2018, 10:00 AM to Noon

No location provided

Amy Davis adavis@msbankers.com 601-948-6366

Description:
Reg E Compliance - Five Best Practices for Handling Disputes


Presented by Susan Costonis
Tuesday, October 16th, 2018

10:00 am - 12:00 pm CT

COVERED TOPICS
  • The basic disclosure requirements of Reg E and the definitions that guide the error resolution process.
  • What questions should you ask a customer about a disputed transaction?
  • What are five “best practices” for handling a Reg E dispute?
  • What should be included in an investigation report?
  • How do you determine if a customer is liable for an unauthorized transaction? You’ll learn practical suggestions for conducting and documenting an investigation.
  • NEW TRENDS IN DEBIT CARD FRAUD
  • Resources to educate customers about fraud prevention
Register here